Insurance and Quality

We have a full range of Insurances in place to cover all relevant aspects of our Business.

The Goods in Transit and Storage Insurance that we have in place will cover your goods whilst they are in our custody and control against loss or damage that may occur, subject to the policy terms and conditions. It provides cover for your goods for the duration of the removal, from start to finish. This would of course include any accidental damage caused by our Staff.

The Public Liability Insurance that we have in place would cover us in the event of damage being caused to any property that does not form part of the removed consignment up to a limit of £5,000,000.

BAR - British Association of RemoversBAR British Association of Removers.

Take the risk out of moving home

150% cash-back guarantee against cancellation
Free Conciliation service
Approved and monitored by the Office of Fair Trading

The BAR code of Practice

The British Association of Removers Code of Practice is the only code in the moving industry that’s approved and monitored by the Office of Fair Trading under its Consumer Codes Approval Scheme.

All BAR members abide by the Code that dictates the standard of service you will receive, the quality of the materials used, the standards of vehicles and warehouses, staff training requirements and what will happen if something goes wrong.

Most important the Code requires BAR moving companies to deal with you in a courteous and sympathetic way at all times.

Our Key Commitments to You

We promise to act fairly and reasonably with you and uphold all the standards contained in the Code. Our key commitments are::

  • To make sure that our advertising and promotional literature is clear and not misleading.
  • To provide you with a clear description, price and timetable for the work carried out.
  • To offer insurance or other protection options.
  • To explain clearly our liability for loss or damage, the time limit for making claims, and cancellation/postponement rights and changes.
  • To provide staff who are courteous, competent and committed to providing a high standard of service.
  • To deal quickly and sympathetically with things that go wrong.
  • To publicise this Code, have copies freely available and make sure our staff are trained to put into practice.

Financial Protection

The Code says that if we cancel a removal more than 10 days before the agreed date for the work we must pay you back everything paid to us. If cancel 10 days before the agreed date we must pay you 150% of the monies paid. This means that you can be confident that we will arrive to do the work on the agreed day or pay the 150% refund, the BAR Pre-payment Protection Scheme will be speedily activated to have the work completed by another member or provide you with a full refund.

If Something Goes Wrong

If you have a complaint about our services we will try to resolve it fairly, quickly and efficiently. If we cant settle your complaint to your satisfaction you may refer it to the BAR’s FREE Conciliation services on: Consumer.affairs@bar.co.uk  /  Tel: 01923 699 486

If you are still not satisfied a low-cost, independent arbitration scheme is available operated by the Charted Institute of Arbitrators.

OFT Monitoring

The Office of Fair Trading monitors our performance, and that all of BAR members, to make sure that we are operating within the BAR Code of Practice and that the Code is working properly in the customers interests.

You can help by completing our customer satisfaction survey form.

The Full Code of Practice

If you would like a free copy of the full BAR code of Practice you can download it form the BAR website on www.bar.co.uk