We have a full range of Insurances in place to cover all relevant aspects of our Business.
We offer goods in transit insurance, that provides you with an insurance contract that is direct between you and the insurer. The insurance cover is on an all risks basis and therefore includes accidental damage cover. Coverage takes place from the moment the goods enter Ryan’s Removals care, custody and control until final destination.
Ryans Removals adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by The Furniture & Home Improvement Ombudsman.
The Furniture & Home Improvement Ombudsman, Premier House, First Floor, 1-5 Argyle Way, Stevenage, Hertfordshire, SG1 2AD. Tel: 0333 241 3209 https://www.fhio.org/
The Advanced Payment Guarantee Scheme is in place to protect your advanced payment made to us (such as your move deposit), in the event that Ryans Removals should go into financial difficulty prior to completing your removal or storage contract. For further, please visit the BAR website.
Take the risk out of moving home with: 150% cash-back guarantee against cancellation, Free Conciliation service & Approved by Trading Standards.
The British Association of Removers Code of Practice is the only code in the moving industry that’s approved and monitored by the Office of Fair Trading under its Consumer Codes Approval Scheme.
All BAR members abide by the Code that dictates the standard of service you will receive, the quality of the materials used, the standards of vehicles and warehouses, staff training requirements and what will happen if something goes wrong.
Most important the Code requires BAR moving companies to deal with you in a courteous and sympathetic way at all times.
We promise to act fairly and reasonably with you and uphold all the standards contained in the Code.
If the cancellation occurs more than 10 working days before the agreed date for the work, a refund of 100% of all monies paid.
If the cancellation occurs within 10 working days or less before the agreed date for the work, a refund of 150% of all monies paid with the exception of any VAT or insurance charge that exceeds that shown on the original removal quotation.
If monies have not been paid, the Member shall pay all reasonable costs incurred by the Customer as a direct result of the cancellation
If you have a complaint about our services we will try to resolve it fairly, quickly and efficiently. If we cant settle your complaint to your satisfaction you may refer it to the BAR’s FREE Conciliation services on:Consumer.firstname.lastname@example.org / Tel: 01923 699 486
If you are still not satisfied a low-cost, independent arbitration scheme is available operated by the Charted Institute of Arbitrators.
If you would like a free copy of the full BAR code of Practice you can download it form the BAR website on www.bar.co.uk.