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Insurance & Quality

We have a full range of Insurances in place to cover all relevant aspects of our Business.

We offer goods in transit insurance, that provides you with an insurance contract that is direct between you and the insurer. The insurance cover is on an all risks basis and therefore includes accidental damage cover. Coverage takes place from the moment the goods enter Ryan’s Removals care, custody and control until final destination.

The Property Ombudsman

Ryaqns Removals adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by The Property Ombudsman.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP. Tel: 01722 333306 www.tpos.co.uk

Advanced Payment Guarantee (APG) Scheme

The Advanced Payment Guarantee Scheme is in place to protect your advanced payment made to us (such as your move deposit), in the event that Ryans Removals should go into financial difficulty prior to completing your removal or storage contract. For further, please visit the BAR website.

BAR British Association of Removers

Take the risk out of moving home with: 150% cash-back guarantee against cancellation, Free Conciliation service & Approved by Trading Standards.

The BAR code of Practice

The British Association of Removers Code of Practice is the only code in the moving industry that’s approved and monitored by the Office of Fair Trading under its Consumer Codes Approval Scheme.

All BAR members abide by the Code that dictates the standard of service you will receive, the quality of the materials used, the standards of vehicles and warehouses, staff training requirements and what will happen if something goes wrong.

Most important the Code requires BAR moving companies to deal with you in a courteous and sympathetic way at all times.

Our Key Commitments to You

We promise to act fairly and reasonably with you and uphold all the standards contained in the Code.

To make sure that our advertising and promotional literature is clear and not misleading.
To provide you with a clear description, price and timetable for the work carried out.
To offer insurance or other protection options.
To explain clearly our liability for loss or damage, the time limit for making claims, and cancellation/postponement rights and changes.
To provide staff who are courteous, competent and committed to providing a high standard of service.
To deal quickly and sympathetically with things that go wrong.
To publicise this Code, have copies freely available and make sure our staff are trained to put into practice.

Financial Protection

If the cancellation occurs more than 10 working days before the agreed date for the work, a refund of 100% of all monies paid.

If the cancellation occurs within 10 working days or less before the agreed date for the work, a refund of 150% of all monies paid with the exception of any VAT or insurance charge that exceeds that shown on the original removal quotation.

If monies have not been paid, the Member shall pay all reasonable costs incurred by the Customer as a direct result of the cancellation

If Something Goes Wrong

If you have a complaint about our services we will try to resolve it fairly, quickly and efficiently. If we cant settle your complaint to your satisfaction you may refer it to the BAR’s FREE Conciliation services on:Consumer.affairs@bar.co.uk / Tel: 01923 699 486

If you are still not satisfied a low-cost, independent arbitration scheme is available operated by the Charted Institute of Arbitrators.

The Full Code of Practice

If you would like a free copy of the full BAR code of Practice you can download it form the BAR website on www.bar.co.uk.

Tel: 0121 706 2777